Contents Technician

Contents Technician – $18.00 - $22.00 per hour, on-call bonuses, paid IICRC certification, and advancement opportunities.

About the role

The Contents Technician position is a career in property damage restoration. We respond primarily to emergency and property-damaging situations such as fire or flooding. We address our customers with skill, knowledge, and professionalism while preserving as much of the property as possible, working safely and efficiently on the job site.

Why this could be a great fit for you:

• Learn a trade in property restoration with paid training and on-the-job experience.
• Real long-term career potential, from entry-level tech to lead tech, project manager, or even running jobs and teams.
• Active and physical work, not sitting at a desk, with demand that remains stable even when other industries slow down.
• Path to roles like Lead Technician or Supervisor for those who show up, work hard, and want to build their future.

Responsibilities

• Actively participate in pack outs, inventory, loading, content manipulation, content cleaning, structure cleaning, mitigation assistance, and any duty the contents teams are called out to.
• Pack and securely unpack clients’ property with care and no damage to property or structure.
• Record a thorough inventory of all clients’ restorable and non-restorable items.
• Take photos of jobs assigned from start to finish.
• Utilize provided software for daily jobs and keep up to date with contents coming and going from the warehouse space.
• Manage inventory to record deliveries, shipments, and stock levels.
• Communicate with Contents Project Manager to discuss materials needed to complete work on the job.
• Maintain a clean, organized, accessible, and safe warehouse environment.
• Take ownership of the security of the building daily.
• Assist the Contents Project Manager with job quality assurance and customer service.
• Input notes for daily work to assist in communication within the department.
• Communicate daily with the Contents Project Manager on the state of the warehouse, inventory, daily notes, forms, and any other departmental requirements.
• Participate in an on-call schedule.

Requirements

• High School Diploma or GED.
• Customer service experience.
• 1+ year experience in a craft, trade, or manual labor position or equivalent schooling.
• Ability to learn and operate primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested.
• Ability to create documents and communicate with customers over the phone and face-to-face.
• Ability to work independently and/or with a team.
• Ability to work within hazardous environments safely.
• Ability to operate a company vehicle safely.
• Maintain confidentiality.

Skills

• Knowledge of technology (iPhone, iPad, computer).
• Customer service skills.
• Ability to lift up to 60 lbs frequently.
• Constantly move about job sites, including stairs, walkways, roofs, and crawl spaces.
• Occasionally requires a ladder to complete jobs.

Benefits

• Company cell phone/cell phone allowance.
• Medical, dental, and vision benefits.
• Company clothing.
• Competitive salary.
• Opportunity for advancement.
• Paid time off.
• Training and development.
• Parental leave.
• 401(k) matching.
• Paid IICRC certification.

Pay

$18.00 - $22.00 per hour, plus on-call bonuses.