Contents / Restoration Technician

Key Responsibilities

• Maintain up-to-date and accurate job information within the company
• Monitor active jobs and ensure documentation, notes, and photos are current
• Upload and organize job details, photos, and reports using CRM and Google Sheets
• Auxiliary with on-site job tasks and support lead technicians as needed
• Document job progress using a phone or tablet
• Follow established workflows and company procedures to ensure consistency and accuracy
• Collaborate with field and office teams to support efficient project completion
• Pack, wrap, inventory, and label customer contents for transport and storage
• Move furniture, boxes, and household items safely and efficiently
• Auxiliary with load-out and pack-back of contents at job sites
• Maintain cleanliness and organization of storage areas and contents warehouse
• Follow proper handling procedures to protect customer property
• Communicate professionally with teammates and customers
• Perform other duties as assigned to support restoration and contents operations

Cross Department Support Duties

• Follow company policies to maintain safety, quality, and a professional image
• Drive a company vehicle to and from job sites while following all state traffic laws and company policies
• Auxiliary with water mitigation activities, including removal of damaged materials and site drying procedures
• Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property

Qualifications

• A high school diploma or equivalent required
• Previous experience working in a CRM or job tracking system preferred
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools
• Strong attention to detail and organizational skills
• Teachable and open to learning new processes
• Reliable, punctual, and comfortable working under direction
• Customer service or restoration industry experience preferred
• Valid driver’s license preferred

Physical Requirements

• Ability to lift and carry up to 50 pounds regularly
• Frequent bending, kneeling, climbing stairs, and moving furniture or boxes
• Work in residential and commercial job sites, warehouses, and storage environments
• Use of PPE and exposure to water-damaged or restoration environments

Benefits

• Weekly compensation
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Commission opportunities
• Company vehicle when applicable
• Company cell phone
• Paid time off and holidays
• Life insurance
• Training support

Employment Disclaimer

All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by federal, state, or local law. To learn more about our company, visit https://serclean.com/.