Contents Restoration Project Manager / Fire & Water Damage

Responsibilities

• Manage residential and commercial contents restoration projects from initial assignment through completion, including inspections, pack‑out, cleaning, storage, and pack‑back.
• Perform or participate in initial contents inspections and project planning; establish pack‑out, cleaning, storage and pack‑back strategies.
• Develop project scopes, schedules, labor requirements and production plans; coordinate multiple active projects while maintaining clear priorities and deadlines.
• Identify project changes, additional services and potential scope issues before they become problems; maintain consistent communication with customers throughout the restoration process.
• Oversee professional pack‑outs and pack‑backs; ensure contents are photographed, inventoried, labeled and tracked accurately; maintain chain of custody and accountability for customer property.
• Separate and document cleanable, questionable and non‑salvageable contents; work with customers and insurance representatives regarding cleaning decisions, replacement considerations and non‑salvageable items.
• Maintain organized digital project files and documentation, including photographs, inventories, work authorizations, job notes and supporting documentation.
• Oversee proper processing of items such as furniture, hard contents, clothing and textiles, electronics, appliances, artwork, decorative items, household goods, and specialty/high‑value contents.
• Coordinate appropriate cleaning methods including hand cleaning, ultrasonic cleaning, deodorization, HEPA cleaning, smoke and soot removal, textile restoration, and specialty vendor restoration; determine when outside vendors are needed.
• Serve as primary point of contact for customers; explain the restoration process, expectations and timelines; communicate professionally with insurance adjusters, agents and other claim stakeholders; provide documentation to support services performed.
• Assist with estimating, supplements and scope discussions; help resolve customer or insurance questions that could delay projects.
• Prepare or assist in preparing contents restoration estimates using industry‑standard estimating practices and software; review project scope against actual work performed; identify missed billable services and legitimate supplemental items.
• Monitor labor, materials, subcontractors, storage and project costs; ensure projects are properly documented, invoiced and financially closed; maintain awareness of project gross margin and department profitability.
• Lead, schedule and coordinate Contents Technicians; establish daily production priorities; train employees in packing, inventory, cleaning, handling and documentation procedures; perform quality‑control inspections.
• Assist with recruiting, onboarding and developing additional contents personnel as the division grows.
• Maintain an organized contents processing and storage operation; ensure proper labeling, vaulting, shelving and storage systems; coordinate incoming pack‑outs and outgoing pack‑backs; maintain cleaning equipment, materials and supplies; improve warehouse workflows as volume increases.

Qualifications

• 2+ years of restoration or contents restoration experience, preferably with fire and smoke losses, water damage, sewage or contaminated losses, mold remediation, large residential losses, or commercial property losses.
• Previous project management, crew leadership or supervisory experience.
• Experience with insurance restoration claims and strong understanding of pack‑out, inventory, cleaning, storage and pack‑back procedures.
• Comfortable communicating with homeowners, insurance adjusters and other professionals.
• Strong organizational and documentation skills; ability to manage several projects simultaneously.
• Experience with Xactimate or similar estimating software is strongly preferred.
• Comfortable learning and working with digital inventory, photography and project‑management systems.
• Valid driver’s license and acceptable driving record.
• IICRC certifications are preferred but not required; restoration experience is valued over a college degree.
• Ability to lift or assist with items weighing approximately 50–75 pounds.
• Willingness to work flexible hours, including occasional evenings or weekends, based on customer and project needs.

Benefits

• Aggressive, competitive wages
• Opportunities to help people in times of need
• Paid training
• Flexible scheduling
• Online mobile courses
• Opportunity for advancement
• Health insurance
• Dental insurance
• Paid time off

Pay

Base Salary: $65,000–$75,000 annually, depending on restoration experience and demonstrated ability. Additional performance‑based compensation may be available based on individual and division performance.

Schedule

Emergency restoration work may require flexibility beyond standard 8:00 AM – 5:00 PM hours. Some schedule flexibility may be needed based on customer and project needs.

Career Growth

This role offers the potential to grow beyond individual project management into broader Contents Division leadership as the department expands, with the possibility of advancing to a Contents Division Manager position.