Contents Cleaning Technician

About the Role

Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions to help homeowners, property owners, businesses, and institutions restore what they value most. Blue Kangaroo PACKOUTZ provides a variety of contents restoration services that are designed to save you time, money, and headaches. When it comes to restoring what you value most, Blue Kangaroo PACKOUTZ is there to go the extra mile for you. Thinking outside the box starts with caring about what is inside the box.

Job Summary

The Contents Cleaning Technician is responsible for cleaning, restoring, inventorying, packing, and handling customers' personal belongings that have been affected by fire, water, mold, smoke, or other property damage. This position requires attention to detail, quality workmanship, and compassion, as technicians are often working with items that hold significant sentimental and monetary value. Main functions will include performing tasks related to contents cleaning, deodorizing, manipulation, and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision.

Responsibilities

• Correctly wrap and package contents to prevent damage during transport
• Clean and restore hard and soft contents damaged by fire, smoke, water, or mold
• Safely handle furniture, electronics, artwork, documents, household goods, and personal belongings
• Follow company cleaning procedures and manufacturer guidelines for various materials and surfaces
• Maintain and operate specialized cleaning equipment, including ultrasonic cleaning systems, ozone chambers, and deodorization equipment
• Inventory, photograph, barcode, and document customer belongings using company software
• Properly pack, wrap, label, and organize contents for transport and climate-controlled storage
• Assist with pack-outs and pack-backs at residential and commercial properties when needed
• Inspect cleaned items to ensure they meet company quality standards before returning them to customers
• Maintain a clean, organized, and safe warehouse environment
• Load and unload company vehicles safely
• Report damaged or non-restorable items to supervisors
• Follow all safety policies, OSHA guidelines, and proper PPE requirements
• Work efficiently while maintaining exceptional attention to detail
• Communicate professionally with teammates, homeowners, insurance professionals, and contractors when necessary

Qualifications

• Restoration, contents cleaning, or general cleaning experience is preferred but not required. Comprehensive training will be provided
• Ability to learn and correctly identify cleaning products and consumables, including their proper use, handling, and disposal requirements
• Eligible to operate a company vehicle in accordance with Blue Kangaroo PACKOUTZ's vehicle policy
• Demonstrates a strong sense of urgency, professionalism, positive attitude, and exceptional work ethic
• Ability to multitask and adapt in a fast-paced work environment
• Strong organizational, time management, and problem-solving skills
• Detail-oriented with a commitment to producing high-quality work
• Ability to work independently with minimal supervision while also contributing effectively as part of a team
• Strong customer service skills with the ability to interact professionally and compassionately with homeowners, adjusters, contractors, and coworkers
• Basic computer and smartphone proficiency for inventory documentation and communication
• High school diploma or GED preferred
• Valid driver's license with an acceptable driving record preferred

Physical Requirements

• Frequently lift, carry, push, and pull items weighing 50 pounds or more
• Ability to stand, walk, bend, kneel, squat, reach, climb stairs, and perform physical labor throughout the workday
• Ability to work safely in tight or confined spaces when necessary
• Ability to load and unload furniture, boxes, and household contents from homes and company vehicles
• Ability to work in varying environmental conditions, including warehouses, residential job sites, and properties affected by fire, water, smoke, or mold damage
• Ability to safely wear and utilize required personal protective equipment (PPE)