CONTENT STUDIO OPERATIONS MANAGER - ON-SITE- TAMARAC, FL

With over 50 years of experience, and several CITY HOME and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY HOME continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY HOME, you become part of a family-spirited organization that is focused on you! Our Vision is to be the home store. Our Purpose is to enrich people’s lives and make the world a better place. Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

About the role

As Content Studio Operations Manager, you drive operational excellence across our content production ecosystem—spanning traditional studio production and AI-enabled content generation. You will design, build, and optimize workflows and processes (including routing decisions between production lanes) that enable exceptional work delivery at scale. You oversee all content logistics, champion cross-functional collaboration, and drive continuous improvement against key KPIs. Success requires developing a high-performing team, building an Agile-leader mentality, and forging vital partnerships with the Content Studio Art Director and AI Enablement lead. Your contributions ensure Creative department success at CITY HOME.

Reports to: Managing Director of Digital Commerce
Location: On-site, Tamarac Corporate office
Department: Creative / Core Creative
Salary: Starting at $70,000 (DOE)

Responsibilities

• Lead Content Operations & Routing – Manage resource allocation, scheduling, project intake, and pipeline oversight across all production methods, including photography, video, and AI-generated content. Choose the best production path based on speed, cost, quality, and scale. Use Agile and project management practices—such as sprint-based intake, backlog grooming, and kanban-style tracking—to keep content moving efficiently. Identify and resolve bottlenecks to keep projects on schedule.
• Optimize Workflows & KPIs – Streamline and monitor workflows across the content supply chain to drive measurable improvements in Cost-Per-Asset, Time-to-Publish, AI Adoption Rate, Quality, and Teamwork. Continuously identify opportunities to simplify processes, remove bottlenecks, and scale production efficiently.
• Foster Cross-Functional Alignment – Serve as the primary operational link between Content Operations and internal partners (eCommerce, Merchandising, Marketing), ensuring priorities, timelines, and resources are aligned across teams.
• Manage and Develop the Team – Direct daily operations, balance workloads, and guide professional growth (including AI tool training). Run Agile ceremonies—stand-ups, sprints, retros—to drive accountability and continuous improvement. Coach team members individually. Partner with the Art Director and AI Enablement lead to align staffing, priorities, and creative mentorship.
• Adhere to all assigned Standard Work and Role and Responsibilities for your role. Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities.

Requirements

• Bachelor’s degree in Marketing, Communications, or Business Administration, or related field, can be substituted with equivalent relevant work experience.
• Minimum of 5 years of experience in logistics management, preferably in photography, video, AI-generated, or hybrid workflows.
• Demonstrated project-management/Agile leadership experience (e.g. running sprints, backlogs, or cross-functional delivery cycles) as part of that studio leadership background.

Skills

• Problem-solving and analytical thinking
• Effective communication and cross-functional collaboration
• Attention to detail in complex operations
• Production and technology literacy
• Agile project management and facilitation
• People-centered continuous improvement leadership
• Knowledge of Microsoft Office Programs (i.e. SharePoint, Excel, Word, and Outlook, etc.)
• Google Suite (i.e. Docs, Sheets, Slides, etc.)
• Strong working knowledge of AI content generation, production automation, and digital asset management (DAM) platforms — sufficient to guide technology decisions, not necessarily hands-on execution
• Experience with Agile project management tools (e.g. Jira, Asana, Monday.com)

Certifications / Licenses: PMP, Certified ScrumMaster (CSM), or equivalent Agile/PM certification preferred. Valid Florida Driver License.

Schedule

• Monday through Friday
• Occasional nights, weekends, and holidays based on deadlines and business needs
• Up to 5% travel to new showroom openings and/or off-site events

Physical Requirements

• Prolonged sitting, standing, and walking

Benefits

• Competitive and Transparent Compensation
  • Visibility into all Associate-level pay ranges within your department
  • Opportunity for performance-based and profit sharing bonuses
• Associate Well-being
  • Workforce and Demand Planning for Leveled Workload
  • Paid Vacation & Sick Time
  • Paid Parental leave
  • Opportunity for Flexible Work Environment and Schedule (varies by department and role)
  • Community involvement and volunteer opportunities
• Health Benefits
  • Free virtual healthcare services (for Associates enrolled in our medical plans)
  • Medical options include Employer-funded HSA options
  • Vision to support your eye health and well-being
  • 100% Employer-paid Dental option available to all Associates
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance 100% employer-sponsored options
  • Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• Retirement Benefits
  • 401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
  • Roth 401K Option
  • Financial Wellness webinars
• Growth Opportunities
  • 90% Promote from Within
  • Access to various training for professional development
  • Individual Development Plan (IDP) (varies by department)
• Associate Purchase Discount Program