Content Strategist III | Launch Readiness

About the role

We are seeking a proactive and highly organized Content Strategist III to support product and feature launch readiness for a global technology platform.

Responsibilities

• Partner with cross functional teams to identify support content needs for upcoming product and feature launches
• Develop content plans aligned with launch schedules, dependencies, and go live dates
• Audit existing support content to identify gaps, outdated information, and required updates
• Create and optimize content used within Generative AI and LLM powered support experiences
• Draft and stage confidential pre-launch content that cannot be published until go live
• Test and dogfood pre-launch features to validate content and support experiences before release
• Test chatbot and AI powered responses for accuracy, usefulness, and alignment with approved content
• Track content readiness through launch plans, master trackers, and associated project tasks
• Identify risks, dependencies, and potential blockers and communicate them to stakeholders early
• Coverage of content across markets within required timelines
• Ensure support content is accurate and available across applicable user entry points on launch day
• Maintain and champion content standards, editorial guidelines, terminology, and best practices
• Manage multiple concurrent launches while navigating changing priorities and deadlines
• Recommend improvements to launch readiness processes, workflows, documentation, and tooling

Qualifications

• 2+ years of experience in technical writing, content strategy, support content, or a related field
• 6+ months of hands-on experience creating or optimizing content for Generative AI or LLMs
• A Bachelor’s degree in English, Communications, or a related field, or an equivalent international university degree
• Experience writing Help Center articles, chatbot content, or customer support responses
• Experience working toward product or feature launch dates
• Strong writing, editing, critical thinking, and editorial judgment
• The ability to manage multiple projects and shifting launch deadlines
• Experience coordinating deliverables across cross functional teams
• Experience using content management systems and project management tools
• Comfort working with sensitive, confidential, and pre-launch information
• Strong attention to detail and a track record of delivering high-quality content within fixed deadlines

Preferred Qualifications

• Experience preparing support content specifically for product or feature launches
• Experience partnering with Product, Product Operations, Engineering, Localization, or Support Operations teams
• Experience with localization workflows and global content
• Experience testing or dogfooding products before launch
• Experience working with Generative AI tools or LLM powered support experiences
• Familiarity with data analysis
• Familiarity with XML editing
• Experience working in a fast-paced technology, mobile application, social media, or consumer product environment

Key Skills

• Content Strategy
• Technical Writing
• Generative AI
• Large Language Models (LLMs)
• Product Launch Readiness
• Help Center and Support Content
• Project Management
• Content Management Systems (CMS)
• Cross Functional Collaboration
• Localization