Content Strategist III

About the role

itD is seeking a Content Strategist III to create, edit, and publish high-quality Help Center content that supports product launches across Meta’s family of apps and business tools. The ideal candidate will bring strong experience in digital content writing, editorial and technical/help-center content, CMS publishing, HTML, and content strategy, with a proven ability to manage multiple concurrent launches and collaborate with product, marketing, technical, and business stakeholders. Location: US Remote. Duration: 12 months. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Create, edit, and publish Help Center content in a CMS using simple, clear, jargon-free language aligned with established voice and editorial standards.
• Develop and execute content strategies supporting product changes, launches, and updates across consumer and business-facing products.
• Manage multiple content projects and product launches simultaneously across varied subject areas while meeting tight publishing deadlines.
• Collaborate with product, marketing, technical, and business stakeholders to gather information, incorporate feedback, resolve conflicting inputs, and produce accurate public-facing content.
• Draft and structure technical, educational, and how-to content that enables consumers and businesses to understand and use products effectively.
• Review and quality-check content for accuracy, clarity, consistency, usability, grammar, and adherence to editorial standards before publication.
• Communicate proactively with stakeholders regarding project status, priorities, risks, dependencies, and publishing timelines while working independently with minimal oversight.
• Internal Responsibilities: Attend regular internal practice community meetings; collaborate with your itD practice team on industry thought leadership; complete client case studies and learning material, including blogs and media material; build materials and contribute content to the Digital Transformation practice; attend