Content Strategist III (6301)

Responsibilities

• Plan and scope support content for upcoming product and feature launches in collaboration with cross-functional teams
• Audit existing content, identify gaps, and prioritize updates to ensure launch readiness
• Write, edit, and optimize Help Center articles, chatbot responses, and support content, including content for Generative AI
• Manage confidential pre-launch content, ensuring accuracy and readiness for go-live
• Test and validate content by reviewing pre-launch features and chatbot experiences to ensure accuracy
• Track content readiness, manage timelines, and proactively identify and communicate risks
• Cook up content for localization teams to ensure timely delivery of content across global markets
• Ensure day-one readiness by publishing accurate and accessible content across all support channels
• Drive process improvements and maintain content standards and best practices
• Internal Responsibilities:
• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Qualifications And Skills

• 2+ years of experience in technical writing or content strategy roles
• 6+ months of experience creating or optimizing content for Generative AI or LLM-based systems
• Strong content strategy and editorial skills, including writing, editing, and improving support content
• Experience planning and delivering content aligned to product launch timelines
• Experience working with content management systems (CMS) and project management tools
• Strong project management skills with the ability to manage multiple concurrent workstreams
• Excellent communication and stakeholder management skills
• Ability to work in fast-paced, ambiguous environments with shifting deadlines

Preferred Qualifications And Skills

• Experience preparing support or help content for product or feature launches
• Familiarity with localization workflows and global content delivery
• Experience collaborating with Product, Product Ops, or Operations teams
• Basic knowledge of data analysis, XML, or AI tools

About itD

We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client.