Content Strategist, gUp (Fixed-Term Contract)

About the role

This is a 15 month Fixed-Term Contract (FTC) role that goes until: September 15, 2027. The application window will be open until at least June 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in content strategy, management, design, or related project or program management.
• Experience managing multiple, time-sensitive projects.

Preferred qualifications

• Experience in building strategic content plans, analyzing metrics, and reporting on content effectiveness.
• Experience using generative AI tools to draft content or turn technical information into user-friendly content.
• Experience using analytics to identify gaps and iterate on existing content/generate new content.
• Familiarity with HTML, content management systems, taxonomy, and basic UX design principles.
• Ability to influence executive stakeholders and communicate and collaborate well with cross-functional teams.
• Ability to distill technically complex and cross-product features and user issues into digestible user content strategy.

About gTech Users and Products (gUP)

Our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Responsibilities

• Learn more about benefits at Google.
• Design support content experiences for users, aligned with product goals and informed by customer knowledge, competitor/industry data, technical capabilities and journey insights.
• Ensure creation and delivery of accurate, effective, high-quality content for all supported channels across locales.
• Drive prompts and moderate output of AI-enabled content creation or publishing tools.
• Draft and publish content in exception cases where needed.
• Provide feedback to technical teams to help improve functionality and efficiency of AI content drafting tools.
• Stay up-to-date on best practices for “source-of-truth” information structure for consumption by AI tools.
• Collaborate with stakeholders for content project management and approvals.
• Optimize content and associated workflows/multimedia.
• Measure and report on effectiveness of support content experiences.

Pay and Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $140000 - $205000 (USD) + 15% bonus target.

Equal Opportunity Employer

Google is committed to equal employment opportunity and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

Accommodations for Applicants

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.