Content Strategist

Pay

$55.00 - $63.00 per hour. Non-exempt positions are eligible for overtime at 1.5 times the base hourly rate for hours over 40 per week, as required by law. Final offer amounts within this range are based on skills, education, and experience.

Summary

We are seeking a skilled Content Strategist to manage updates across Company’s Help Centers, including Business Help Centers. The ideal candidate will have strong writing and editing skills, experience in digital content management, and a strategic approach to content. They should be adept at using a CMS, structuring content, and solving problems proactively. Effective communication skills are essential for obtaining necessary information and providing progress updates to stakeholders.

Responsibilities

• Create, edit, and publish content for Company’s Help Centers in clear, jargon-free language that aligns with Company’s voice.
• Execute Help Center content strategy for product changes while managing feedback from cross-functional stakeholders, including marketing, technical, and business roles.
• Consistently deliver content that meets or exceeds Company’s quality standards.
• Meet tight publishing deadlines with high attention to detail.

Qualifications

• Minimum of 3 years’ experience in digital content writing and management, including using a CMS and HTML.
• Experience working with cross-functional stakeholders to produce public-facing content.
• Preferred experience in writing technical or educational guides for consumers or businesses.
• Experience within a global technology company or digital-focused industry is a plus.
• Knowledgeable about marketing or communications industries.

Benefits

• Medical, dental, and vision benefits
• Health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• Life and disability insurance
• Commuter benefits
• Dependent care flexible spending account
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accommodations and reimbursement for work travel
• Discretionary performance or recognition bonus
• Sick leave and mobile phone reimbursement (based on state or local law)