Content Specialist
About the role
The individual selected for this full-time position will be primarily responsible for building content for RegEd’s online platforms. Successful candidates are results-oriented performers with technical design skills who can work closely with other internal departments discussing a client’s content materials and implementation support needs.
Responsibilities
- Review client-provided documents to ensure they meet minimum requirements for development.
- Load the content using internal tools and third-party software applications following documented processes.
- Test, review, and proof content to ensure accuracy according to client specifications.
- Configure test environment and engage with clients during the user acceptance testing phase.
- Provide support to customers and internal team members.
- Deliver quality customer service.
- Communicate effectively with excellent verbal and written skills.
- Build strong relationships with client team members, work successfully under pressure and meet client project deadlines.
Requirements
- Excellent business relations skills, including written and verbal communication.
- Organized and detail-oriented with the ability to successfully prioritize multiple projects with effective and timely follow-up.
- Strong analytical skills, including understanding and troubleshooting software product configurations.
- Extremely responsive, highly flexible, quick learner, and an effective problem solver.
- Proficient in Microsoft Office.
- Team-oriented with a desire to collaborate and brainstorm with co-workers.
Qualifications
- Bachelor’s degree in Business or Communications or related field preferred.
- Minimum 2 years of a Technical Support or experience and/or other successful client-facing experience.
Skills
- RegTech experience.
- Knowledge of Learning Management systems, Lectora and Articulate course publishing software.
- Intermediate knowledge of HTML, browser functionality, APIs, and mobile platforms.
- Publishing software, and eLearning fundamentals and practices.
- FinTech experience.
- SaaS experience.
- Insurance industry knowledge.
- Capital markets industry knowledge.
Benefits
Competitive pay and bonus
Remote (and potentially hybrid if near Morrisville, NC) first organization
Exceptional medical, dental and vision plans with generous employer funding for employees and dependents
401(k) plan with company matching
Generous flexible time off
Company paid life insurance
Flexible Spending Accounts: Medical and Dependent Care
Leave benefits including short-term and long-term disability and paid parental leave
Volunteering time off and flexible schedules
Professional development
Meaningful career growth opportunities
Performance bonuses
Great working environment with a team of fantastic people
Pay
The base compensation range for this position is $45,000.00 - $75,000.00. RegEd takes a market-based approach to pay. It is not typical for a candidate to be hired close to or at the maximum of the salary range. Your actual pay at RegEd is based on your unique background, pertinent experience, work location and qualifications. Base pay also depends on the relative experience, knowledge and skills to our internal peers in the role.
Contact Information
Any communications related to open RegEd positions will come from a RegEd.com email address. We do not hire through text message, social media, or email alone. Our interviews are conducted either in person or via video calls. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process.
Apply
(3-25 minutes)
Background check and drug test
(2-5 days)
Onboarding
Welcome to RegEd! The Perks:
Equal Opportunity Policy (EEO)
At RegEd, we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, and basis of disability or any other federal, state, or local protected class. RegEd is proud to be an Equal Opportunity Workplace.