Content Specialist

This role requires outdoor sports experience or relevant knowledge. Without this, your application will not be considered.

About Us

ICUC has been the global leader in Social Media solutions for over 20 years. Our team consists of over 350 people in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built on meritocracy, we bring the passion, know-how, and balance necessary to maintain our charted course: to be the best, we employ the best.

Responsibilities

• Moderate and respond to comments across our clients' social channels using their unique brand voice.
• Write thoughtful, engaging content to spark conversations and drive engagement.
• Ensure online communities are safe, respectful, and aligned with client guidelines.
• Escalate issues, insights, or trends to the internal team when needed.
• Become a true extension of our clients’ brands by understanding their strategy, tone, and audience.

Requirements

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness.
• Experience managing social platforms, specifically moderating and engaging.
• Ability to write for brands and adapt tone for different audiences.
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs).
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma).
• Outdoor sports experience or relevant knowledge.
• Strong organizational skills, reliability, and excellent customer service instincts.
• Access to reliable, high-speed internet suitable for remote work.

Schedule

This role requires flexibility to work a variety of shifts, including evenings and weekends. Available shifts include:

• Days: 8AM–4PM North American Central Time
• Evenings: 4PM–12AM North American Central Time
• Overnights: 12AM–8AM North American Central Time

Pay

The hourly pay range for this position is $14.42 - $17.13 USD. Actual hourly pay within the range will be based on factors including location, relevant experience, knowledge, and skills.

Benefits

• Sick and safe time.
• Flexible time off (paid time off like vacation).
• Medical, dental, and vision benefits (eligibility requires working a minimum of 21 hours per week).

Location: USA - Remote (Florida, Eastern Time). Full-time, permanent position.