Content QA Associate

About the role

The Content QA Associate plays an instrumental role in ensuring quality across proprietary and third-party products through content quality assurance testing and functional support.

Responsibilities

• Conduct content quality assurance testing on digital-based course assets across multiple points in the production cycle.
• Review course assets for grammar, internal consistency, a11y, and adherence to style and design guides.
• Ensure LMS platform settings and functionality are correct.
• Produce a concise and complete deficiency report for the development team.
• Work with the development and deployment teams to remedy any deficiencies or defects.
• Support the Curriculum Quality Assurance Manager with various projects, contributing insights and assisting as needed.
• Effectively and clearly communicate project status, issues, and information, both verbally and in writing.
• Identify emerging issues from the review process that may lead to new requirements.
• Aid in collecting, analyzing, and interpreting quality metrics and performance data.
• Train and onboard new team members and/or vendors.
• Collaborate with the Curriculum Quality Assurance Manager to identify opportunities for process improvement.
• Assist with quality assurance audits and reviews.
• Undertake additional responsibilities and tasks as assigned.

Requirements

• Bachelor’s degree in instructional design, e-learning, or a curriculum-related field with 1–3 years of related experience.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.).
• Web proficiency.
• Ability to clear required background check.

Qualifications

• Familiarity with the K-12 education space and/or online learning environment.
• Experience with creating and editing end-user content in SharePoint or similar knowledge base.
• A high-level understanding of robotic process automation and AI.
• A positive and proactive attitude, fostering a collaborative and supportive work environment.
• The ability to anticipate needs and issues ahead of time and react accordingly.
• Experience working with one or more Learning Management Systems (LMS).
• Knowledge of tools, concepts, and editing/content QA methodologies.
• Experience training new staff on processes and procedures.
• Experience providing a high level of detail while reviewing web-based materials.
• Familiarity with WCAG accessibility standards.
• Experience in proofreading/copyediting content.
• Experience with content management systems.
• Strong English grammar knowledge, including spelling, punctuation, and syntax rules.
• Experience in reviewing/testing the functionality and usability of online content.
• A passion for product improvement and user satisfaction.
• A flexible self-starter who can work effectively independently and as part of a team.
• The ability to communicate project status, issues, and information effectively and clearly, both verbally and in writing.
• Detail and process improvement oriented.
• Experience with ticketing systems (e.g., JIRA, etc.).
• Familiarity with the Chicago Manual of Style.
• Familiarity with communication tools such as Teams, Slack, Zoom, or similar.

Skills

• Content QA Testing
• Grammar Review
• Accessibility Compliance
• Learning Management System (LMS) Functionality
• Project Management
• Communication Skills
• Quality Metrics Analysis
• Training and Onboarding
• Process Improvement
• Quality Assurance Audits
• Software Proficiency (e.g., Microsoft Office)

Benefits

Not specified.

Pay

$46,410.00 to $59,536.00 annually.

Schedule

Virtual position.