Content Manager

About the role

As a Content Manager, you will shape the narrative of customer engagement and our product content, both in written and video formats. From concept to execution, you'll be the driving force behind video content creation, coordinating resources as necessary. Your skills will shine as you assist in creating customer and employee training content, branded materials, and collaborate with various teams to ensure consistent and accurate materials across the board.

Responsibilities

• Lead the charge as the primary creator, authoring content in both written and video formats.
• Develop and refine customer training content.
• Collaborate effectively with additional resources as required.
• Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives.
• Proactively seek and integrate feedback from stakeholders to continually enhance content quality.
• Meet with Customer end users in person and virtually to determine needs (scope) of custom training content.
• Assist in creating content tailored to employees and internal training needs.
• Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy.
• Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials.
• Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content.
• Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.

Requirements

• Bachelor’s degree in business, marketing, or digital technologies required or equivalent work experience.
• 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects.
• Strong writing and editorial skills, crafting content that resonates with diverse audiences.
• Proficient in leveraging narratives and storytelling to build customer loyalty and awareness.
• Demonstrated project management prowess, ensuring smooth content creation processes.
• Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships.
• Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms.
• Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more.
• Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments.

Benefits

• Full-time opportunity.
• Location: Remote – nationwide.
• Travel is required: Up to 20%.
• Competitive compensation packages offered.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins on the first date of employment.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.