Content Manager

About the role

Our client, one of the world's largest investment companies, is seeking a Content Manager to join their team in Malvern, PA. This is an onsite hybrid role (3 days per week) requiring local candidates. The position is a 6‑month contract with potential to extend or convert based on performance.

Responsibilities

• Workflow & Ticket Management: Manage intake, prioritization, and routing of Jira tickets from CLEAR to PIPSCM, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets). Monitor daily ticket activity and status changes, ensuring timely elevation. Coordinate submission of requests to the internal creative agency for page refresh and renewal based on established criteria. Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles.
• Audit & Content Governance: Lead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices. Maintain and enhance the Airtable repository of 700+ pages. Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement.
• Dashboard Development & Optimization: Partner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics. Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals. Surface SEO and UX insights to inform content prioritization and optimization strategies.
• Red Oak Submission Processing: Ensure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies. Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status.
• Cross‑Functional Collaboration: Coordinate with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards. Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities. Develop and maintain relationships with the internal creative agency to ensure requests are handed off in good order. Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data. Actively contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations.

Qualifications

• Bachelor’s degree in Business, Communications, Information Systems, or related field.
• 3+ years of experience in content operations, project coordination, or digital workflow management.

Skills

Required:

• Proficiency in Jira, Workfront, Airtable, Power BI, and Adobe Analytics.
• Strong organizational skills and attention to detail.
• Excellent communication and stakeholder management skills.

Preferred:

• Experience with Red Oak compliance workflows.
• Strong understanding of SEO principles and UX design strategy.
• Familiarity with design systems and accessibility standards.