Content Manager

About the role

The Content Manager is a fast-paced, dynamic, content-centric role that allows you to directly impact the quality of Fidelity’s services by collaborating with business partners to craft and execute content solutions that meet their mission.

Responsibilities

• Produce timely, high quality, easy to use content solutions that drive the achievement of key performance objectives
• Offer and implement solutions that consider current business needs and available technologies, while anticipating future environmental changes to products, services, and systems
• Promote business leader understanding of how content can improve business outcomes and consistently produce solutions with measurable impact on the operating environment
• Support Associate Content Management & Experience transformation efforts that increase process automation, make content easier to produce and consume

Qualifications

• Excellent technical writing skills and ability to balance multiple workstreams simultaneously
• Adept at directing succinct, clear, and effective content solutions for diverse content consumers
• A passion for content planning, creation, management, and execution to optimize customer experiences
• Experience with content management systems, grouping/tagging content, and maintaining taxonomies
• Deep understanding of authoring and content management principles
• Proven experience in establishing and maintaining content standards across the organization
• Ability to collaborate with others to understand their unique needs and propose targeted solutions
• Ability to partner with peers and business partners to build and implement successful content solutions
• Use a data-informed approach to identify and prioritize opportunities, and to measure solution impact
• Apply associate feedback, user research, and business performance metrics to drive content improvements
• Build effective relationships at all levels of the organization
• Comfortable working with cross-functional, highly matrixed teams, in a fast-paced Agile environment

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What’s great about working at Fidelity Investments?

Fidelity is focused on making its financial expertise broadly accessible and effective in helping people live the lives they want. It is a privately held company that values creating and nurturing a work environment that attracts the best talent and reflects its commitment to its associates. Fidelity is proud of its diverse and inclusive workplace where it respects and values its associates for their unique perspectives and experiences.

For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.