Content Manager

About the role

Everforth ECS is seeking a talented Content Manager to join our dynamic data team supporting the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO). Our team supports public-facing websites across DHS, in support of the mission essential Web Content Management program. The Content Manager will be able to work in a diverse environment and be able to multitask many work streams at once.

Responsibilities

• Support the research, development, review, publication, testing, and maintenance of accessible web content and related application code.
• Ensure web content and web application updates are accurate, high quality, secure, and compliant with Section 508 and applicable accessibility standards.
• Support content updates across web and collaboration platforms such as Drupal.

Required Skills

• Experience writing for the web, including researching, drafting, editing, reviewing, and publishing clear, accurate, audience-focused content for public-facing or federal websites.
• Strong experience with Drupal CMS, including content management workflows, web publishing processes, content updates, and governance of public-facing web content.
• Experience with Microsoft platforms and Office 365 services, including collaboration, document management, publishing, and workflow support.
• Knowledge of web best practices, Section 508 accessibility requirements, accessibility testing, and applicable compliance regulations for federal digital content.
• Experience identifying and remediating web content quality issues such as broken links, spelling errors, formatting inconsistencies, outdated content, and non-compliant content.
• Familiarity with website quality assurance processes, regression testing, and basic security testing concepts.
• Experience supporting code quality assurance activities, including reviewing code changes, validating fixes, documenting defects, and coordinating with development teams to resolve quality, accessibility, and security issues.
• Experience updating and maintaining content in Drupal or similar content management platforms.
• Strong communication skills, including the ability to identify and explain web content issues, document remediation steps, and coordinate effectively with technical and non-technical stakeholders.
• Highly organized, with excellent attention to detail and the ability to manage multiple content updates, publishing deadlines, QA activities, and stakeholder requests simultaneously.
• Experience supporting federal government websites or regulated digital platforms.
• Hands-on experience using accessibility testing or quality assurance tools to evaluate web pages and documents.
• Familiarity with Federal Plain Language Guidelines, Web Content Accessibility Guidelines (WCAG), usability standards, plain language principles, and digital content governance practices.
• Experience preparing accessibility reports, remediation documentation, content inventories, or quality assurance checklists.
• Basic understanding of HTML, web publishing workflows, and content management system operations.
• Experience with basic web coding languages, including HTML, CSS, JavaScript, and related web markup used to troubleshoot formatting, layout, accessibility, and publishing issues.
• Experience participating on project teams and working across organizational teams to coordinate content updates, resolve issues, validate requirements, and support timely delivery.