Content Enablement Specialist

Job Summary

The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:

• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for: Clarity and usability AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
• Enable Line of Business Authoring through Onboarding and Ongoing Support
• Support onboarding of new LOBs into KM platform
• Provide guidance on: Authoring standards Templates and structure Best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content
• GenAI Support & Optimization
• Support and refine AI-enabled capabilities, including: AI-generated draft content Content similarity and consolidation recommendations Staleness detection Smart tagging and metadata generation Content performance insights (engagement, usage trends)
• Aid with: Prompt design and tuning Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements
• Testing & System Support
• Execute testing on: Content workflows GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Essential Functions

• Shared Services Content Authoring
• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for: Clarity and usability AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
• Enable Line of Business Authoring through Onboarding and Ongoing Support
• Support onboarding of new LOBs into KM platform
• Provide guidance on: Authoring standards Templates and structure Best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content
• GenAI Support & Optimization
• Support and refine AI-enabled capabilities, including: AI-generated draft content Content similarity and consolidation recommendations Staleness detection Smart tagging and metadata generation Content performance insights (engagement, usage trends)
• Aid with: Prompt design and tuning Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements
• Testing & System Support
• Execute testing on: Content workflows GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Required Qualifications

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices

Preferred Qualifications

• Experience working with: GenAI tools or AI-enabled workflows
• Content systems, platforms, or structured documentation
• Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies

• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills

Everforth Apex Benefits Overview

• Supplemental benefits including medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program, certification prep, and library of technical and leadership courses/books/seminars
• Certification discounts and other perks to associations like CompTIA and IIBA
• Dedicated customer service team for questions about benefits and other resources
• Certified Career Coach

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.