Content Developer - Retail

What You'll Do

• Build polished, production-ready eLearning modules, microlearning assets, video content, and interactive digital experiences using approved authoring tools (Articulate Storyline, Rise) and multimedia platforms.
• Develop a full range of training materials including facilitator guides, participant workbooks, quick-reference job aids, assessments, and knowledge checks — consistent with the design direction provided by the Instructional Designer.
• Apply strong visual design principles to all learning materials — using layout, typography, color, imagery, and motion to enhance clarity, engagement, and brand alignment.
• Produce and edit instructional video content including scripted recordings, screen captures, and on-camera footage using tools such as Adobe Premiere Pro.

LMS Management & Content Lifecycle

• Manage content through its full lifecycle within the Learning Management System (LMS) — including uploading, publishing, versioning, and archiving.
• Maintain RaceTrac's content maturity matrix, tracking the status, review schedule, and lifecycle stage of all training materials in the portfolio.
• Monitor learning analytics and completion data, flagging engagement issues or content performance concerns to the Instructional Designer for review.

SME Collaboration & Project Execution

• Work closely with Instructional Designers and SMEs throughout the production process — asking clarifying questions, incorporating review feedback efficiently, and managing revision cycles on time.
• Manage content development project tasks within established timelines, communicating status proactively and escalating scope changes or blockers promptly.
• Affiliate in the coordination and facilitation of SME review sessions, managing feedback logs and revision tracking.

Innovation & Continuous Improvement

• Stay current on emerging content development tools, techniques, and trends — including AI-assisted content development, gamification, and mobile-first design principles.
• Contribute recommendations for improving production workflows, templates, and toolsets to increase quality and efficiency across the L&D team.
• Proactively update and enhance existing training materials based on learner feedback, performance data, and program changes.