Content Design, Vice President- Design Systems

About the role

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Content Design Vice President on the Design System team, you will develop and execute content plans for inclusive, usable product experiences and shape customer journeys through content. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross‑functional teams. Working closely with design, product, technology, and risk partners, you will create clear, engaging, user‑friendly content that communicates complex concepts to a diverse audience while championing inclusive language and customer experience. You will help scale standards across products by translating voice, tone, accessibility, and risk requirements into structured, reusable content patterns and rules that teams can apply consistently. As products incorporate dynamic and AI‑assisted interactions, you will deliver curated content direction and context into agentic pipelines so both humans and AI systems can produce consistent, compliant outputs with less drift.

Responsibilities

• Create, evaluate, and evolve scalable content design strategies and processes that serve the business needs of the design systems and the products that use the system.
• Facilitate end‑to‑end discovery workshops with designers, engineers, and product managers to understand narrative and optimal content architecture for intuitive, highly usable products.
• Use content models and taxonomies to design, structure, and organize digital content, guiding customers through experiences and simplifying complex technical concepts.
• Convert voice and editorial guidance into objective, repeatable rules and patterns that can be embedded into agentic workflows, templates, and content platforms.
• Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.
• Coordinate the lifecycle of shared standards so downstream product teams can adopt changes with minimal disruption.
• Enable safe scaling for decentralized teams by defining an extension approach that allows domain‑specific nuance within shared guardrails.

Qualifications

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, architecture, and delivering scalable standards for digital products and platforms.
• Expertise in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Proficiency in facilitating workshops for product and experience design, creating compelling content journeys, and driving alignment across partners with competing priorities.
• Advanced technical literacy and deep understanding of content platforms and their impact on usability.
• Experience working within design systems to develop scalable guidance for components, templates, and tooling for broad adoption.
• Demonstrated use of AI to improve velocity and quality of technical documentation at a moderate or advanced level.
• Ability to design and operationalize effective content architecture, organizing and structuring content for enhanced user experience and easy navigation through reusable models, patterns, and governance.

Preferred Qualifications

• Proven ability in building or governing shared content assets so they remain current, discoverable, and consistently applied.
• Track record partnering with design system and engineering teams to express content guidance in structured ways that can support AI or agentic workflows.
• Demonstrated success translating brand, editorial, legal, accessibility, and localization considerations into practical system‑level constraints and guardrails.
• Ability to develop and align product initiative messaging into broader marketing communications, ensuring consistent narratives across channels and touchpoints.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About the Team

Our Consumer & Community Banking division serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions, ranking first in customer satisfaction. The Digital team creates innovative, industry‑leading products and experiences that help customers access, share, and control their financial data, while adhering to the firm’s data‑sharing principles of security, customer control, convenience, and privacy.

Pay

Base salary is determined based on the role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Benefits

• Comprehensive health care coverage
• On‑site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Additional programs and benefits based on eligibility