Content Design, Vice President

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: job description includes responsibilities, required qualifications, preferred qualifications, about us, about the team. We need to map to sections. We should not repeat job title. No Job ID. Remove boilerplate: EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions. Also remove "About Us" maybe we can include as part of "About the role"? Actually "About the role" heading is for role description. The job description includes a paragraph at top: "Elevate user engagement..." That's role overview. Could go under

About the role

with that paragraph. Responsibilities: list bullet points under Responsibilities. Requirements: maybe combine Required Qualifications, Capabilities, And Skills as Requirements. Use

Requirements

with list. Qualifications/Skills: Preferred qualifications could go under

Skills

or Qualifications. The instruction says we can have sections Qualifications, Skills. We need to decide. Probably put Required Qualifications under Requirements, Preferred under Skills. Or combine both under Qualifications. But we have both sections available. Let's do Requirements for required qualifications, Skills for preferred qualifications. Benefits, Pay, Schedule: The posting mentions benefits in "About US" section: "We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more." Also "Additional details about total compensation and benefits will be provided during the hiring process." So we have some benefits info, but no specific pay numbers or schedule. Pay: we have mention of base salary determined based on role, experience, skill set and location, plus possible commission/incentive. That's enough for Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits and pay (base salary determined...). So we can include Benefits and Pay sections. Schedule: not mentioned, so omit. We need to avoid filler like "commensurate with experience". The benefits list is specific enough. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We must not include headings with empty content. Ensure each heading has content. Now format: Use

About the role

then

...

. Responsibilities:

Responsibilities

then

• ... each bullet.

. Requirements:

Requirements

then

• ... each bullet from required qualifications.

. Skills:

Skills

then

• ... each bullet from preferred qualifications.

. Benefits:

Benefits

then

• ... each benefit.

. Pay:

Pay

then

... description.

We must preserve all substantive information, not invent or summarize away detail. So we need to keep the exact phrasing? We can keep the substance but not necessarily verbatim? Probably keep close. Let's extract: About the role paragraph: "Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Content Design Vice President in Digital Channels, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts. You'll lead an area called Manage and Service that includes account management, key servicing journeys and security. You're building intuitive, scalable self-service solutions via coordinated entry points that will reduce call volume." That's the overview. Responsibilities bullet list from "Job Responsibilities": - Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals - Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable - Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts - Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services - Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey Required Qualifications bullet list: - 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms - Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites - Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices - Extensive experience facilitating workshops for product and experience design, creating compelling content journeys - Advanced technical literacy and deep understanding of content platforms and their impact on user experience Preferred Qualifications bullet list: - Experienced in information architecture and running content experiments - Ability to clearly articulate content design decisions - Proven track record of aligning across-LOB teams and stakeholders - Experience leveraging AI to drive efficiency and streamline workflows - Experience in designing and optimizing Help & Support content and experiences Benefits list from About US: - comprehensive health care coverage - on-site health and wellness centers - a retirement savings plan - backup childcare - tuition reimbursement - mental health support - financial coaching - (and more) but we can list those. Pay description: "We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions." We could also mention "Additional details about total compensation and benefits will be provided during the hiring process." but that's somewhat filler; maybe include as part of Pay. We should not include boilerplate like "We also help small businesses..." etc. That's about the company, not required. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About US" paragraph includes mission statement etc. That's not boilerplate? It's about the company; could be considered part of job description but not required. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The "About US" is substantive about company. Should we include? It might be considered boilerplate but it's descriptive of the firm. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. It does not explicitly say to remove company overview. However earlier they said "Prefer a few substantive sections over many thin ones." Including About US might be extra but could be considered substantive. However we already have About the role section; we could incorporate company overview into About the role? But the instruction says use headings for specific sections; we could add an "About the company" heading but not in list of allowed headings. Allowed headings are only those listed. So we cannot add a custom heading. We could fold company overview into About the role paragraph? That might be mixing. Better to keep About the role as the role overview only, and omit company overview to avoid extra section not in allowed list. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should only use those headings. So we should not add other headings. So we omit the company overview. Thus final HTML fragment includes those sections. Now produce HTML:

About the role

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Content Design Vice President in Digital Channels, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts. You'll lead an area called Manage and Service that includes account management, key servicing journeys and security. You're building intuitive, scalable self-service solutions via coordinated entry points that will reduce call volume.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Requirements

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Skills

• Experienced in information architecture and running content experiments
• Ability to clearly articulate content design decisions
• Proven track record of aligning across-LOB teams and stakeholders
• Experience leveraging AI to drive efficiency and streamline workflows
• Experience in designing and optimizing Help & Support content and experiences

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid