Content and Compliance Manager (Hybrid)

Responsibilities

• Manage intake, prioritization, and routing of Jira tickets from CLEAR to PIPSCM, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets).
• Monitor daily ticket activity and status changes, ensuring timely elevation.
• Cook up requests to the internal creative agency (RED) for page refresh and renewal based on criteria established.
• Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles.
• Lead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices.
• Maintain and enhance the Airtable repository of 700+ pages, used by Risk, Engagement Strategy, and ECO Operations.
• Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement.
• Partner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics.
• Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals.
• Surface SEO and UX insights to inform content prioritization and optimization strategies.
• Ensure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies.
• Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status.
• Cross-fertilize with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards.
• Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities.
• Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data.
• Contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations.

Qualifications

Strong organizational skills and attention to detail are essential. Proficiency in Jira, Adobe Analytics, and Power BI is required. Experience with SEO, UX, and content governance is preferred. A bachelor’s degree in a relevant field is preferred, but not required.