Contact Lens Receptionist

Location: 590 Chimney Rock Rd., Houston, TX 77056

About the role

Contributes to the organization by overseeing the various tasks of the front desk. The CL Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.

Responsibilities

• Provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues, and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner.
• Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Responsible for sterility of lenses and compliance with OSHA standards.
• Responsible for inventory and stock of lenses. Are not authorized to purchase or order trial lenses, cases or supplied other that what is intended for the patient. Any purchases, other than patient lenses must be authorized by the contact lens director.
• Entering patient’s specifications in the computer, correct codes, charges and if pertinent, discounts, for all lenses and supplies.
• Train patients in insertion and removal of lenses.
• Responsible for returns and exchanges.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEA’s policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.
• Saturday coverage may be required.

Qualifications

• Education: High School Diploma or Equivalent
• Certifications & Licenses: Non-Applicable
• Experience: One (1) year office experience. Two (2) years of medical office experience preferred.

Benefits

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package: Medical, Dental, 401(K), Free Life Insurance & LTD, Eye Care Benefits & Optical Discounts