Contact Centre Agent – Full Time

Around the Role

A bit about us
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.

Responsibilities

• Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
• Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
• Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
• Loading Calls: Use appropriate systems to maintain accurate records for both clients and customers.
• Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions

Requirements

• Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
• Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
• Quick Learner: You pick up new information quickly and adapt to changing situations.
• Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.

Qualifications

Not specified

Skills

• Excellent Communication Skills
• Positive Attitude
• Quick Learner
• Team Player

Benefits

• Competitive Salaries
• Commission Schemes
• Flexibility in Working Hours (35-hour work week with varying patterns)
• Generous Annual Leave
• Social Events
• Enhanced Family Leave
• Shopping Discounts via our bespoke platform, Hosho

Pay

£24,479 basic + uncapped commission (£13.45 per hour) OTE £30,000

Schedule

Varying shift patterns between hours of 8am and 8pm