Call Centre Agent
Hunt Remotely · Richmond, VA · 3 mo ago
OTHRFull-time
About You
- At least 1 year of experience in Customer Service
- At least 1 year of experience in a Contact Centre (preferred)
- Excellent communication and problem-solving skills
- Ability to stay calm and think fast in urgent situations
- Strong teamwork, adaptability, and attention to detail
Responsibilities
- Assist Members and customers with roadside breakdown assistance
- Deliver excellent customer service, meeting KPIs and performance targets
- Create a positive first impression by being professional, friendly and helpful
- Handle objections and resolve issues, escalating complex cases when needed
- Contribute to process improvements and team success