Contact Center Support Rep (USPFS) - Day shift Monday - Fri 8:00am -8:00pm Saturdays 8:00am - 4:30pm

Responsibilities

• Respond to inbound contacts via phone, email and chat
• Upsell and cross-sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer's needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Qualifications

• High School Diploma or equivalent
• 6 months of Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast-paced internet environment
• Problem-solving skills
• PC literate and basic typing skills (at least 30 wpm)
• Regular and punctual attendance is a must.
• Flexible to work schedule between the following hours - Shift: Monday - Friday 8 am - 8 pm; Sat 8 am - 4:30 pm CST

Preferred Personal Characteristics

• Strong work ethic
• Dependable
• Ability to consistently follow through
• Positive attitude
• Self-motivated and able to work effectively without constant supervision
• Team-oriented and able to work collaboratively
• Effective communication and verbal skills
• Flexible and adaptable

Benefits

• Equal Opportunity/Affirmative Action employer
• CDC, OSHA and state and local requirements regarding COVID safety
• Pre-employment drug test may be required