Business Support Representative

Responsibilities

• Respond to incoming customer and internal inquiries via phone, email, and chat
• Process and track orders, requests, and account updates in company systems
• Maintain accurate records and documentation across databases and shared files
• Cook up coordination scheduling and follow-up tasks between departments
• Prepare routine reports and summaries for management review
• Aid with onboarding tasks and basic account setup for new clients
• Monitor shared inboxes and escalate priority issues appropriately
• Support billing, invoicing, and basic data entry functions
• Identify process improvements to increase efficiency and accuracy
• Collaborate with sales, operations, and support teams on daily needs

Requirements

• A high school diploma or equivalent required, an associate degree preferred
• No prior professional experience required, internship or customer service background a plus
• Strong written and verbal communication skills
• Comfortable working with Microsoft Office and Google Workspace tools
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong attention to detail and organizational skills
• Reliable internet connection and a quiet home workspace
• Positive, team-oriented attitude with a willingness to learn
• Basic data entry and typing proficiency

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Flexible scheduling
• Home office stipend for equipment and supplies
• Professional development and training opportunities
• Employee assistance program
• Career growth path into operations or account management roles

About Careerscape

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

Application Notice

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications.

Equal Opportunity Statement

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

For Employers

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.