Contact Center Specialist - Pet Resource Center

About the role

The role involves providing exceptional customer service to pet owners through phone and email support.

Responsibilities

• Handle incoming calls and emails from pet owners seeking advice and support.
• Provide accurate and helpful responses to common pet care questions.
• Document interactions and escalate issues to appropriate departments as needed.
• Train new team members and assist with ongoing training programs.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Experience in customer service or a related field preferred.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Strong problem-solving and organizational skills.
• Proficient in Microsoft Office Suite.
• Knowledge of pet care and health issues beneficial.

Skills

• Customer service skills.
• Technical proficiency with email and phone systems.
• Attention to detail.

Benefits

• Flexible scheduling.
• Comprehensive training program.
• Professional development opportunities.

Pay

$18.00 - $20.00 per hour based on experience.

Schedule

Variable schedule to accommodate shifts during business hours and after hours as needed.

Application

To apply, please fill out the application form below and indicate your availability for interviews.

Contact Us

If you have any questions about the position, please contact us at [insert contact information].