Contact Center Representative - Insurance

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment.
• Assume ownership and timeliness in handling callers' requests in an efficient, accurate, and professional manner.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations, responding in a respectful, accurate, and timely manner, consistently meeting commitments.
• Maintain performance and quality standards.
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.
• Navigate multiple systems and applications to research, analyze, and resolve requests, inquiries.
• Work collaboratively with team members and business partners to provide a positive customer experience for our caller.
• Absorb the basic concepts of personal lines insurance principles and company products offered to our CWB customers.
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned.

Requirements

• Customer-focused mindset and dedication to providing exceptional service to employees.
• Outstanding effective and service focused communication skills both verbal and written.
• Experience Level: Intermediate Level.

Qualifications

• Details customer service experience, call center, insurance environment, voluntary benefits.

Skills

• Soft Skills: Customer service experience, call center, insurance environment, voluntary benefits.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Role

This is a Contract to Hire position based out of Columbia, SC.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.