Contact Center Representative
Adams Bank & Trust · Colorado Springs, CO · 3 wk ago
On-siteCustomer Service$15–$22/hrFull-time
About the role
This position is full time with a comprehensive benefit package which includes 401(k), health insurance, paid time off, and paid holidays.
Responsibilities
- Independently perform a variety of complex duties relating to customer and electronic services, including Internet banking, telephone banking, mobile banking, Bill Pay, and deposit related customer questions.
- Process transactions, resolve problems, and provide exceptional customer service.
- Receive calls primarily focused on services and on providing support to current customers.
- Answer inquiries regarding bank products, services, or fees.
- Respond to customer inquiries using standard scripts, dialogues, or talking points.
Requirements
- Service-oriented personality.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Basic computer skills, including proficiency with Microsoft Office.
Qualifications
- High school diploma or equivalent.
- Experience in a customer service role preferred.
Skills
- Customer service skills.
- Computer literacy.
- Problem-solving abilities.
Benefits
- 401(k)
- Health insurance
- Paid time off
- Paid holidays
Pay
$15.00 - $22.00 per hour
Schedule
Full time