Contact Center Representative

About Us

Careforth is a pioneer in the caregiving space, supporting family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching, and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

About the Role

As a Contact Center Representative, you will play a pivotal role as the “front door” to Careforth’s services, providing support and advocacy to caregivers who may be eligible for services. You will provide intake and customer service, as well as guide individuals through the eligibility and enrollment process. This role is integral to ensuring that eligible caregivers and their care recipients receive the care and support they need.

Responsibilities

• Deliver exceptional customer service using empathy, inquiry, and advocacy
• Engage with caregivers, care recipients, and referral sources through inbound and outbound communication via phone, email, and chat
• Provide caregivers and referral sources with information and resources specific to geographic location and care needs
• Conduct proactive outreach and follow-up to expedite the eligibility and enrollment process
• Gather and document eligibility information, including demographic, clinical, and financial qualification criteria
• Maintain compliance with regulations and company protocols
• Collaborate and communicate cross-functionally to ensure seamless case handoff
• Perform other duties as assigned

Requirements

• 2+ years of customer service or intake experience, preferably in a healthcare environment
• 1-2 years of phone sales experience
• Ability to connect quickly with others using empathy, inquiry, and advocacy
• Strong written and verbal communication skills with attention to detail
• Ability to multitask in a fast-paced environment using multiple systems
• Salesforce experience is a plus
• Bilingual skills are a plus

Benefits

At Careforth, your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you.

Pay

The pay range for this position is $16.69 to $22.51 an hour. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

This is a remote position (exceptions apply in NY).