Contact Center Representative
RoShay Services · Las Cruces, NM · Today
OTHRFull-time
About the role
The Contact Center Representative delivers exceptional customer service by handling inbound and outbound calls, providing accurate information, resolving issues, and documenting interactions in CRM systems. This position requires a customer-focused, motivated individual with strong communication, problem-solving, and multitasking skills.
Responsibilities
- Answer inquiries and deliver product and policy information
- Resolve customer concerns and escalate complex cases as needed
- Adhere to scripts and compliance standards
- Participate in ongoing training to enhance service quality
Qualifications
- Must be 18 years of age or older
- Possess a high school diploma or equivalent
- Have at least 1 year of customer service or contact center experience
- Proficient with computers and CRM systems
- Bilingual skills (English/Spanish) are a plus
- Strong communication and multitasking abilities are essential
Additional Conditions
- Authorization to work in the United States
- Willingness to undergo background and drug screenings
- Compliance with company policies
Benefits
- Competitive pay
- Paid time off
- Incentives
- Health benefits
- Retirement options
- Career growth opportunities
Work Environment
- Sedentary work in an office setting
- Occasional movement and physical exertion up to 40 pounds
- Supportive, inclusive work environment