Contact Center Representative

About the Role

Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all.

Responsibilities

• Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments.
• Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care.
• Accurately records patient interactions and outreach in the EHR, and prepares reports as required.
• Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.

Requirements

• Completion of an approved Medical Assistant program.
• Minimum of 1 year of direct patient care or clinical support experience required.
• Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred.
• Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems.
• This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Schedule

• Monday - Thursday: 9:30am - 6:00pm
• Friday: 8:30am - 5:00pm

Benefits

• Generous Time Off: 15 days of paid time off with an option to cash out unused days.
• Holidays: 10 paid holidays and an additional day off for your birthday.
• Wellness Perks: Free gym membership to support your health and fitness goals.
• Retirement Planning: 403(b) with 2% employer contribution up to 4% match.
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice.

Why You'll Love Working Here

• Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
• Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
• Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
• Culture: What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued.