Contact Center Representative

About the role

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M. Best.

We are looking for a Contact Center Representative in Bala Cynwyd, PA or Leawood, KS to join our team!

Summary

Provides daily service and support to resolve customer and agent inquiries and issues via telephone, chat and email. Assumes responsibility of representing and protecting the company brand in all service related interactions with customers and agents.

A typical day will include

• Deliver an outstanding service experience to every customer via multi-channel contacts (phone/chat/email), every time.
• Generate appropriate and agile responses, approaches and solutions based on the situation.
• Resolve issues on first contact whenever possible.
• Continually expand your knowledge and abilities through active learning and accepting and/or delivering constructive feedback.
• Communicate with a professional, positive and helpful tone.
• Assume ownership of issues as needed to guide/ensure prompt resolution.
• Troubleshoot to identify root cause and determine appropriate course of action for resolution.
• Demonstrate basic insurance coverage to clarify and instruct customers on the steps needed to reach desired outcome.

Qualifications

• High School diploma or equivalent.
• One to three years customer service experience.
• Knowledge of Microsoft Office or its equivalent.

Schedule

We are looking for individuals that can work 11:30 AM – 8:00 PM EST or 10:30 AM – 7:00 PM.

Benefits

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.

Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx