Contact Center Representative
Join our healthcare team as a Contact Center Representative! We are seeking an organized and compassionate professional to foster relationships with patients, parents, and guardians by addressing their care needs through prompt and effective communication.
About the role
This is a full-time, fully remote position after completing a 5-week hybrid training program. Training is Monday–Friday, 9:00 AM–5:30 PM, and requires attendance at our Lake Park Building in West Valley City, Utah. Time off during training is not accommodated. Post-training, shifts are Monday–Friday, 9:00 AM–5:30 PM, with some holidays required.
All necessary equipment—laptop, monitors, docking station, headset, keyboard, and mouse—will be provided by Intermountain Healthcare.
Responsibilities
- Demonstrate a high level of customer service and establish courteous, professional connections with patients via omni-channel communications.
- Effectively identify and resolve patient requests, including scheduling/registration, billing/payor inquiries, and medical requests.
- Document essential information using the electronic medical record (EMR) and coordinate with clinical care teams to provide seamless patient solutions.
- Use analytical skills and technical resources to anticipate and resolve patient requests.
- Contribute to and support enterprise productivity and quality measures by participating in planning, communication, and team initiatives.
Requirements
- One year of customer service experience.
- Demonstrated problem-solving ability, analytical skills, and self-motivation.
- Strong interpersonal and communication skills, with the ability to interact professionally in a call center environment.
Preferred Qualifications
- One year of customer service experience in a hospital or medical office.
- Familiarity with medical terminology.
- Experience working with Electronic Medical Records (EMRs).
Skills
- Computer literacy
- Customer service
- Collaboration
- Electronic Medical Records (EMR) proficiency
- Data entry
- Problem-solving
- Written and oral communication
- Detail-oriented
Physical Requirements
- Ongoing need to see, read, and assess information from documents, monitors, and equipment.
- Frequent verbal communication and active listening to understand needs quickly and accurately.
- Manual dexterity for precise equipment use, including frequent computer typing and navigation.
Pay
Entry rate: $18.39–$24.99 per hour, depending on experience. The hourly range for this position is $18.85–$25.61.
Benefits
We provide a generous benefits package covering wellness programs for mind, body, and spirit, including health, happiness, security, connection, and engagement. Learn more about our comprehensive benefits package.