Contact Center Rep. II - Bilingual Spanish Greenville, SC Mt Laurel NJ

About Our Client

The organization operates within the financial services industry, focusing on personal and commercial banking. It serves millions of customers across North America, aiming to simplify banking experiences and foster strong customer relationships through disciplined execution and customer-focused service.

About the Opportunity

The Contact Center Representative II - Bilingual Spanish role involves delivering high-quality customer service and sales support in a contact center. The position is essential for maintaining strong customer relationships by understanding client needs, addressing inquiries promptly, and identifying opportunities to grow business. This role contributes directly to improving the customer experience and supports team and business objectives.

Responsibilities

• Provide exceptional customer experiences in every interaction
• Address customer inquiries and issues promptly and effectively
• Communicate and guide customers toward relevant products and digital solutions
• Complete financial transactions accurately and efficiently
• Follow all policies and procedures to minimize risk
• Maintain punctuality and readiness for scheduled shifts
• Support team goals and foster a positive, inclusive work environment
• Participate in ongoing personal performance and development activities
• Accept and implement feedback for continuous improvement
• Take ownership of personal career growth

Requirements

• High School diploma or GED
• Minimum of 1 year related experience
• Preferred experience in retail customer service, banking, or contact centers
• Understanding of contact center operations and ability to meet departmental goals
• Proficient in using technology and software applications related to the role
• Strong interpersonal, verbal, and written communication skills
• Ability to work in a fast-paced, dynamic environment
• Experience handling confidential information is preferred
• Must be able to adhere to scheduled shifts, including weekends, overnights, and holidays
• Bilingual proficiency in Spanish and English required for this position, including customer interaction and document translation
• Must be authorized to work in the United States without employer sponsorship

Pay

• $22.50 to $29.00 USD per hour, depending on skills, experience, and other factors