Contact Center Rep. - Credit Card Spanish Bilingual Greenville, SC, MT. Laurel, NJ, Charlotte, NC.

About the role

The Contact Center Representative- Credit Card role focuses on promoting strong and lasting customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. This role aims to achieve a high level of success by understanding customer needs and identifying opportunities to grow the business.

Responsibilities

• Create an exceptional customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries.
• Display a positive and professional tone, understand customer needs, and provide solutions at first point of contact for customers and internal business partners.
• Be knowledgeable of various products/services and communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications.
• Ensure accuracy and efficiency in completing a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary).
• Follow all bank policies and procedures to reduce risk to customers and the business.
• Refer more complex questions to more experienced personnel or consult with problems and questions as needed.
• Collaborate as a member of the team, contribute, and support a positive, diverse, and inclusive work environment.
• Participate in personal performance management and ongoing development activities, including cross training as necessary.
• Take ownership of personal growth and actively participate in personal career development.
• Be open to feedback and implement action plans as directed by leadership.

Requirements

• High School Diploma or GED.
• 1+ years of related customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred.
• Able to communicate financial information clearly and accessible to a wide range of customers.
• Team-oriented with the ability to work in a fast-paced, challenging work environment with resiliency.
• Able to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Must have PC skills with the ability to use/learn current technology and software applications related to position.
• Excellent interpersonal and verbal communication skills required.
• Experience handling confidential information required.
• Excellent problem-solving and time management skills.
• Support the achievement of business objectives by meeting individual and team objectives.
• Passionate about helping clients and building deep, lasting relationships.
• Passionate about helping clients and building deep, lasting relationships.
• Passionate about helping clients and building deep, lasting relationships.
• Passionate about helping clients and building deep, lasting relationships.

Qualifications

• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Must be work authorized in the United States without the need for employer sponsorship.

Skills

• Excellent interpersonal and verbal communication skills.
• Strong problem-solving and time management skills.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays.
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift.
• Ability to communicate financial information clearly and accessible to a wide range of customers.
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift