Contact Center Rep. II -TDAF- Bilingual Spanish Greenville, SC. MTL, NJ. Jacksonville, FL

About the role

The Contact Center Representative II - TDAF serves auto loan customers, dealerships, and other financial institutions. This role operates in a fast-paced, inbound Contact Center environment, focusing on providing quality customer service and solutions.

Responsibilities

• Create an exceptional customer experience by supporting customers with their inbound phone inquiries.
• Complete a broad range of financial transactions with accuracy and efficiency.
• Communicate relevant solutions, including digital banking and self-serve options, while navigating multiple systems/applications.
• Ensure proper call compliance and follow all bank policies and procedures to reduce risk to customers and the business.
• Collaborate as a member of the team, contributing to a positive, diverse, and inclusive work environment.
• Participate in personal performance management and ongoing development activities, including cross training as necessary.
• Actively participate in personal career development and take ownership of personal growth.
• Utilize appropriate discretion and negotiation tactics when addressing fee disputes.

Requirements

• High School diploma or GED.
• 1+ years of related experience in retail customer service, banking, or Contact Center.
• Successful completion of standard Contact Center training.
• Demonstrated ability to meet goals and standards established by the department.
• Knowledge of all Company products and services.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work in a fast-paced, challenging work environment.
• Experience handling confidential information.
• Excellent problem-solving and time management skills.
• Able to adhere to a set schedule which may include weekends, late nights, and holidays.
• Ability to effectively support customers using designated primary language (Spanish and/or English).

Qualifications

• Thorough understanding of all aspects of the position.
• Ability to learn/use current technology and software applications related to position.

Skills

• Strong customer service skills.
• Effective communication skills.
• Ability to handle confidential information.
• Problem-solving and time management skills.
• Adaptability to a fast-paced environment.
• Ability to learn and use current technology and software applications.

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$22.50 - $29.00 USD per hour, commensurate with experience.

Schedule

Hours typically range from 8 AM to 6 PM, Monday through Friday, with occasional weekend and evening shifts as needed.