Contact Center Project Manager

About the role

The role is a Contact Center Project Manager located in Oak Brook, Illinois (remote).

Key Responsibilities

• Manage multiple small- to large-scale technology projects simultaneously.
• Develop and maintain project plans, timelines, milestones, and deliverables.
• Drive end-to-end execution of system migration and integration initiatives.
• Cookordination project activities across technical, operational, and business teams.
• Facilitate project meetings, status updates, and stakeholder communications.
• Manage project documentation, task tracking, and issue resolution.
• Oversee testing coordination, operational readiness activities, and go-live planning.
• Provide executive-level reporting and project roll-ups.
• Ensure accountability across project teams and proactively identify project risks.

Required Qualifications

• Strong Project Management background with experience leading enterprise technology initiatives.
• Experience managing complex system migrations and integrations from planning through implementation.
• Background supporting healthcare organizations with a strong understanding of healthcare workflows.
• Proven experience managing multiple concurrent projects, including documentation, timelines, and milestone management.
• Effective stakeholder management and communication skills for both technical and business audiences.
• Experience coordinating cross-functional technical teams and testing efforts.

Preferred Qualifications

• Experience working with Genesys or similar contact center platforms.
• Experience supporting contact center, customer experience, or telephony-focused initiatives.
• Familiarity with enterprise application integrations involving platforms such as CRM systems or EHRs.
• Proficiency with Microsoft Project and Excel.

Everforth Apex Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for questions about benefits and other resources.
• Certified Career Coach.

Pay

Details on pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.

Skills

Skills required are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Skills

Skills required are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.