Contact Center Member Relationship Specialist 1 - Part Time 30

Join Summit Credit Union as a part-time (30 hours/week) Contact Center Member Relationship Specialist and help members achieve their financial goals in a fast-paced, people-focused environment.

Responsibilities

• Serve members with excellence via phone and video—voice calls and video are your top priority.
• Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
• Solve problems creatively and go above and beyond to exceed expectations.
• Take ownership of member situations, follow up as promised, and help continually improve service.
• Work collaboratively as part of a dynamic Contact Center team.
• Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.

Requirements

• Passion for service and a knack for building relationships.
• Minimum two years of experience in customer service, call centers, or financial environments (preferred).
• Strong communication skills—both written and verbal.
• Ability to multitask and stay organized in a busy setting.
• Basic/intermediate Microsoft Office skills and comfort with digital tools.
• High school diploma or equivalent required.
• Fluency in Spanish is a plus.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Employee wellness programs.
• Tuition reimbursement.
• Career advancement opportunities.

Schedule

• Part-time, 30 hours per week.
• Saturday hours required on a rotational basis.

Physical Demands & Work Environment

While performing the duties of this position, the employee is required to sit, stand, and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level and lift, push, pull, or carry up to 10 pounds.

Works in a climate-controlled administrative setting with appropriate lighting. Travel to branches may require exposure to outdoor and traffic conditions.

Equipment used includes a variety of office tools such as telephone, printer, PC, and mobile devices.