Bilingual Contact Center Member Relationship Specialist - Part Time 30 Hours

Serving Members

Serve members with excellence via phone and digital channels—voice calls are your top priority!

Build trust and rapport by understanding members’ needs and recommending products and services that strengthen their financial well-being.

Solve problems creatively and go above and beyond to exceed expectations.

Take ownership of member situations, follow up as promised, and help us continually improve our service.

Qualifications

• A passion for service and a knack for building relationships.
• Experience in member service, call centers, financial environments, or sales (at least two years in two of these areas).
• Strong communication skills and the ability to use digital tools and Microsoft Office.
• A team spirit—you’ll collaborate with colleagues and contribute to our positive workplace culture.

Benefits

Part-time role with required Saturday hours

Opportunities for growth, training, and development

Work with cutting-edge digital tools in a modern contact center

Make a real impact in members’ lives—every day!