Contact Center Inbound Sales Agent (Starting at $20 per hour)

We're a high-tech home security company passionate about protecting the life you've built and fulfilling our mission of keeping Every Home Secure. Our culture fosters career growth in a collaborative, innovative, and ego-free environment where those seeking challenges can make a meaningful impact.

About the role

We are looking for charismatic and skilled sales professionals to convert inbound leads into active customers through value-based selling. As a Sales Agent, you will build strong relationships with new and existing customers, using active listening and confident communication to serve a diverse demographic.

The Sales Agent role starts at $20 per hour along with a range of exciting benefits.

Responsibilities

• Assist future customers in selecting the right system, products, and services tailored to their lifestyle needs.
• Identify key insights into customer needs and provide recommendations to secure their home, family, pets, etc.
• Follow SimpliSafe's sales methodology to ensure respect, trust, and loyalty with customers.
• Perform customer follow-up activities, including quotes and information requests.
• Properly collect and input customer information for accurate identification.
• Recommend special promotions and affiliated partner products and services.

Requirements

• Proven success in an inbound/outbound phone-based sales environment.
• Enhanced listening skills to identify the best solutions for customers.
• Comfort with technology and ability to provide technical assistance for consumer electronics.
• Outstanding attendance and timeliness in a structured environment.
• Strong work ethic and drive to contribute to company goals.
• Clear and effective communication skills, both written and verbal.
• Ability to work independently or in a team setting.
• Excellent time management and prioritization skills in a fast-paced environment.
• Positive, can-do attitude with a learning mindset and openness to coaching and feedback.
• Strong commitment to customer happiness and satisfaction.
• Eligibility for certification as an electronic security employee, including fingerprint submission to the Virginia Department of Criminal Justice Services (DCJS) for a national and Virginia criminal history search, with final certification approval from DCJS.

Benefits

The role includes the option of a number of exciting benefits (specifics not listed in the posting).

Values

• Customer Obsessed – Building deep empathy for customers and developing strong, long-term relationships.
• Aim High – Challenging ourselves and others to raise the bar.
• No Ego – Maintaining a "no job too small" attitude with an open, inclusive, and humble style.
• One Team – Taking a highly collaborative approach to achieving success.
• Lift As We Climb – Investing in developing others and helping those around us succeed.
• Lean & Nimble – Working with agility and efficiency in an often ambiguous environment.