Contact Center Coordinator

The Contact Center Coordinator position is a remote opportunity based in the United States. This role serves as a key connection point between caregivers, clients, and internal teams to ensure smooth service delivery. Key responsibilities include:

1. Serve as a primary point of contact for caregivers, clients, and internal teams, providing timely and professional assistance.
2. Confirm caregiver attendance for scheduled visits and help ensure clients receive consistent and reliable support.
3. Cookordinator scheduling adjustments, caregiver absences, and staffing solutions for active cases.
4. Respond to urgent escalations and client concerns while ensuring appropriate follow-up and resolution.
5. Maintain detailed records of calls, requests, resolutions, and operational updates.
6. Collaborate with cross-functional teams to address inquiries and provide guidance on policies and procedures.
7. Aid in quality assurance activities, including reviewing calls and documentation for accuracy and service standards.

Requirements for this role include:

• A highly organized and empathetic professional with customer service experience and the ability to manage sensitive information.
• Strong communication skills, adaptability, and the ability to remain effective in a high-volume remote environment.
• A high school diploma or GED.
• Previous customer service experience, including experience working remotely.
• Experience with scheduling, workforce coordination, or contact center operations preferred.
• Strong verbal and written communication skills with the ability to interact with diverse populations.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Strong attention to detail and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA requirements.
• Proficiency with Microsoft Office tools.
• Flexibility to work weekends and holidays as needed.
• Ability to work independently while collaborating effectively with distributed teams.

Benefits offered include:

• A competitive hourly pay range of $18.00-$20.00 per hour.
• Remote work opportunity.
• Medical, dental, and vision insurance options.
• A 401(k) retirement plan.
• Paid time off and paid holidays.
• An employee assistance program and wellness resources.
• Career development and advancement opportunities.
• A supportive work environment focused on employee well-being and work-life balance.