Contact Center Associate Instructional Designer

About the Role

The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location while adhering to M&T Learning and Development quality standards. This role applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator-led, and web-based training solutions. The Associate Instructional Designer will also leverage various software development tools to design innovative training delivery methods.

Responsibilities

• Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
• Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
• Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Ensure writing is intelligible and appropriate for the intended audience.
• Ensure directions for assignments and navigation are clear and appropriate for the intended audience.
• Assure all course components are published to the LMS.
• Complete other related duties as assigned.

Scope of Responsibilities

• Ability to work independently to service business line requests and manage partner relationships.
• Flexibility to work in an agile team structure.

Qualifications

• Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
• Excellent oral communication and interpersonal skills.
• Critical thinking, analysis, and synthesis skills.
• Skills in planning, organizing, and self-management.
• Ability to work collaboratively and creatively in a deadline-driven environment.
• Project manage multiple projects at different stages while meeting deadlines and quality standards.

Preferred Qualifications

• Experience in training and development, retail, sales, or financial and banking services.
• Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud.
• Advanced degree in Instructional Design, Curriculum Design, or Adult Education.
• ATD certification.

Pay

The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Williamsville, New York, United States of America