Contact Center Associate

Description

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City. The available shift for this role is 3p-11:30p with a pay rate of $19/hour. Typical schedules are Tuesday-Saturday or Sunday-Thursday.

Duties And Responsibilities

• Enthusiastically communicate with prospective and current residents, anticipating their needs, providing professional and courteous service, and responding promptly and professionally.
• Create memorable customer service experiences with a warm, welcoming personality.
• Develop a thorough knowledge of customer service protocol, features, and attract customers by answering product and service questions accurately, professionally, timely, and thoroughly.
• Aid in the sales process by setting appointments for Leasing Consultants and prospective tenants.
• Complete residential lease applications and new resident files, including Credit/Criminal history checks and Employer/Landlord verifications.
• Perform other related duties and assignments as required.

Qualifications

• Customer Service Minded People Person
• Strong troubleshooting and relationship-building skills
• Positive attitude, strong work ethic, and self-motivation
• Great communicator (ability to communicate professionally and thoroughly in written, verbal, and listening formats)
• At least 2 years of previous experience passionately building relationships with clients and providing an outstanding customer service experience to others
• High School Diploma or equivalent is required for this role
• Requires basic computer skills, including computer and telephone systems
• Experience with Salesforce is a plus

About Mac

We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.