Human Resources Contact Center Associate
Main Line Health · Radnor, PA · Yesterday
Full-time
About the role
The HR Contact Center Associate serves as the initial point of contact for all incoming inquiries, issues, and work requests. This role involves handling inquiries, requests, and cases to closure, while appropriately escalating complex cases. Specializing in areas such as payroll, benefits, recruitment, and employee data management, the HR Contact Center Associate provides accurate and outstanding customer service to both internal and external customers.
Responsibilities
- Handle inquiries, requests, and cases to closure
- Escalate complex cases as needed
- Provide accurate and outstanding customer service to internal and external customers
- Utilize system tools to maximize efficiency and accuracy
- Maintain effective and professional documentation of inquiries and resolutions
- Work in a fast-paced, confidential environment
Requirements
- Minimum of 1-2 years of experience working in Human Resources
- Experience as a Human Resources generalist or specialist preferred
- Experience with ServiceNow, PeopleSoft HRMS, and Taleo preferred
- Intermediate user level of Microsoft Office Word and Excel
Qualifications
- High School Diploma required
- Preferred degree in Business or related field
Skills
- Customer service skills
- System tool proficiency (ServiceNow, PeopleSoft HRMS, Taleo)
- Microsoft Office proficiency (Word, Excel)
Benefits
- Tuition reimbursement program available
- Up to $6,000 per year based on Full-Time status
Pay
- Salary commensurate with experience
Schedule
- Full-time, Monday - Friday 9:30AM to 6:00PM
- Hybrid work schedule