Contact Center Associate Instructional Designer

M&T Bank is seeking an Associate Instructional Designer to create learning solutions that align with diverse audience needs and adhere to M&T Learning and Development quality standards. This role applies adult learning theory and industry-recognized instructional design models to develop training content across multiple delivery modes.

Responsibilities

• Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
• Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
• Manage development timelines and milestones to ensure project deliverables are met.
• Adhere to the company’s risk and regulatory standards, policies, and controls, escalating risk-related issues to management as needed.
• Promote an inclusive environment that reflects the M&T Bank brand.
• Maintain internal control standards, including implementing audit points and addressing regulatory issues.
• Ensure writing and directions are clear and appropriate for the intended audience.
• Publish all course components to the Learning Management System (LMS).
• Complete other related duties as assigned.

Requirements

• Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience, including at least 1 year of instructional design, course development, or curriculum development experience.
• Excellent oral communication and interpersonal skills.
• Strong critical thinking, analysis, and synthesis skills.
• Ability to plan, organize, and manage multiple projects in a deadline-driven environment.
• Collaborative and creative approach to working in an agile team structure.

Preferred Qualifications

• Experience in training and development, retail, sales, or financial and banking services.
• Experience designing and creating web-based and instructor-led trainings using Articulate 360 and Adobe Creative Cloud.
• Advanced degree in Instructional Design, Curriculum Design, or Adult Education.
• ATD certification.

Pay

The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s compensation will be informed by their specific combination of knowledge, skills, and experience.

Location: Williamsville, New York, United States of America