Contact Center Associate

1. About Our Client:The organization operates in the financial services industry, focusing on credit union services that support the growth and prosperity of employees, members, and the community. It addresses challenges related to member service and engagement through a diverse workforce and an inclusive culture, aiming to maintain excellence and innovation in its offerings. 2. About the Opportunity:The Contact Center Associate role is designed to enhance member experience by providing effective and efficient service across multiple communication channels. This position plays a critical role in supporting member inquiries, ensuring quality interactions, and contributing to the organization''s service goals, thereby directly impacting member satisfaction and loyalty. 3. Responsibilities:• Handle high-volume member calls and inquiries with excellent service• Meet departmental and organizational performance targets• Deliver expertise in credit union products and services• Use judgment to escalate complex issues appropriately• Ensure accuracy and quality in transaction processing• Promote self-service through technology and education• Mentor and accept coaching to improve service delivery• Adhere to policies to mitigate organizational risk• Maintain knowledge of compliance requirements• Communicate effectively both verbally and in writing• Adapt to changing priorities and work conditions• Maintain reliable attendance and punctuality• Perform additional duties as assigned 4. Requirements:• Minimum one year of sales or retail service experience• Minimum one year of high-volume call center experience• Proficiency with Microsoft Office applications• Accurate 10-key and typing skills (minimum 55 WPM)• Strong telephone and communication skills• Ability to de-escalate and provide excellent customer service• Basic math skills• Capacity to manage multiple priorities in a fast-paced environment• Preferred: Associate degree or higher• Preferred: Experience in financial institutions with member-facing roles• Preferred: Experience with chat, texting, or video interactions• Preferred: Familiarity with Fiserv systems (DNA, Architect) 5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.