Contact Center Agent I

About the role

Serving members operational and financial needs and questions via telephone/web inquiries. Responsible for cross selling all credit union services and identifying services to meet member needs.

Responsibilities

• Assist Members Contacting the Credit Union by Telephone/Email.
• Process member transactions per telephone request.
• Handles tier one queue calls
• Provide information/research to members on overall account and/or service inquiries.
• Ensure member is properly charged for services rendered.
• Be knowledgeable of and provide information to members and potential