Contact Center Agent I

About the role

The Contact Center - Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services.

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve."

Responsibilities

• Handle appointments, prescription refills, preauthorization and referral follow‑up.
• Work in partnership with other staff members.
• Proactively identify and respond to LBH customer's needs to enhance the customer experience.

Requirements

• 1‑3 years of relevant experience.

Pay

$17.00 to $22.59 per hour, based on experience.

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire.
• Wellness programs and mental health support.
• 403(b) retirement plan with employer match, pension, and life and disability insurance.
• Tuition reimbursement toward advanced degrees and specialty certifications.
• Generous paid time off, fitness discounts, and free on‑site parking.